Policies

Daimler India Commercial Vehicles Pvt. Ltd. ("DICV" / "we" /”us”)
Registered Address:
SIPCOT Industrial Growth Centre, Oragadam, Mathur Post, Kundrathur Taluk, Kancheepuram District, PIN - 602118, Tamil Nadu, India.

Data Privacy Officer Contact Details:
Daimler India Commercial Vehicles Pvt. Ltd.,
Head of Legal and Compliance
SIPCOT Industrial Growth Centre, Oragadam, Mathur Post, Kundrathur Taluk, Kancheepuram District, PIN - 602118, Tamil Nadu, India.
E-Mail: DICV_Legal@daimlertruck.com

Data Privacy

We appreciate you visiting our website and thank you for your interest in our company. Daimler India Commercial Vehicles Private Limited is fully aware of this responsibility, and the protection of your privacy when using our websites is of particular concern to us. In our privacy statement, we inform you how we collect and process your personal data in accordance with applicable data privacy regulations.

Please note that this website may contain links to other websites not covered by this Privacy Statement.

Purpose

a. Provision of Website

We collect and process personal data of visitors only to the extent necessary to provide a functional and secure website. We also use the data to optimize our site and protect our IT systems

b. Contacting Us

If you provide us with further personal data, e.g. in the context of a chat, a contact form or by phone telephone communication, we use this data for the purposes of customer communication and administration to the extent necessary in each case.

c. Contract Initiation or Fulfilment

If you provide us with further personal data (e.g. for the execution of a contract and/or contract initiation), we use your data for the purposes of handling and billing any business transactions.

d. Further Possible Uses

If you give us your consent by way of a customer satisfaction survey, a raffle or registration on our website, we will use your personal data for this purpose.

We and possibly selected third parties use your data to display personalized content or advertising based on your usage behavior, provided that you give your consent.

Collection and Processing of Personal Data

When you visit our website, our web servers automatically record information such as:

a. Voluntary Provision of Data

You are not under any legal obligation to provide your personal data when you visit our website. However, certain features and services of our website may rely on the provision of specific personal data (such as contact details or user preferences). If you choose not to provide such data, this may result in content not being displayed or only being displayed to a limited extent.

b. Provision of Website / Technical Data Collection

Temporary storage of the IP address by the system is necessary to enable delivery of the website to the visitor’s computer. For this purpose, the anonymized IP address of the visitor must remain stored for the duration of the session. It is stored in log files to ensure the functionality of the website. Each time you visit our website, our system automatically collects and stores information that your browser transmits to us in log files. The following data is collected:

• The browser and operating system used and their settings,

• The date and time of the visit,

• The access status (e.g. whether you were able to access a website or received an errormessage),

• The use of website functions,

• The search terms you may have entered,

• The frequency with which you visit individual websites,

• The name of the retrieved files,

• The amount of data transferred,

• The website from which you accessed our websites and the website you visit from our websites, whether by clicking on links on our websites or entering a domain directly in the input field of the same tab (or window) of your browser in which you accessed our websites,

• For security reasons, in particular, to prevent and detect attacks on our websites or attempts at fraud, we store your IP address and the name of your Internet Service Provider for seven days.

c. Contacting us

Personal data is collected when you contact us. The data collected in the case of a contact form or chat can be found in the respective form. This data is stored and used exclusively to respond to your request or for communication and the associated technical administration.In addition, we also process additional data as part of our business relationship with you. This includes, in particular:

• Data from postal and telephone communication.

d. Contract Initiation or Fulfillment

We first collect, process, and use the data you provide as part of our business relationship (in particular for the execution of orders within our online shop, etc.). This includes, in particular, the following data:

• Master data of the contractual partner and/or its contact person, in particular name,

• Contact details of the contractual partner or its contact person, in particular, current address,telephone numbers, and e-mail addresses,

• Contract data such as delivery, order and confirmation date, order and customer account number,

• For export transactions, the data from the commercial register extract and the VAT identification number,

Possibly bank details, such as IBAN and BIC.

e. Further Possible Uses

Further personal data may be processed, in particular, in the following cases:

• Customer satisfaction surveys,

• Raffles/competitions,

• Register on our website.

The data collected in the case of a contact form or chat can be seen from the respective form. This data will only be processed in the event of consent or in accordance with applicable legal provisions (see section 6).

Transfer of Personal Data to Third Parties; Social Plug-ins; Use of Service Providers

We use service providers (e.g., IT providers, marketing agencies) to operate and secure our websites. Personal data is transferred only where necessary, and in compliance with legal obligations or your consent.

We use qualified service providers (including IT service providers, marketing agencies) for operating, improving and protecting our websites. We only transfer personal data to them if this is necessary for the provision and use of the websites and their functionalities, for the pursuit of legitimate interests, for the fulfilment of legal obligations or if you have consented to this.

Cookies

a. Cookies may be used when you visit our websites. Cookies are text files that are stored in the visitor’s browser. When a visitor accesses a website, a cookie can be stored on the visitor’s operating system. This cookie contains a characteristic character string that enables the browser to be uniquely identified when the website is called up again. Technically, these are so-called HTML cookies and similar software tools such as web/DOM storage or local shared objects (so-called “flash cookies”), which we collectively refer to as cookies.

b. Cookies are small files that are stored on your desktop, notebook, or mobile device when you visit a website. This can be used to: recognize whether there has already been a connection between the device and the websites, consider your preferred language or other settings, provide you with certain functionalities (e.g. online shop, vehicle configurator) or recognize your interests based on usage. Cookies may also contain personal data.

c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you consent to the use of cookies that are not technically necessary in our consent management system. Technically necessary cookies are small text files that are stored by a website in your browser when you surf the Internet. They ensure that a website works and that users see it the same way the next time they visit it. These cookies are necessary for the website to function and do not require the user’s consent.

d. Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or generally. Each browser is different in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these settings for the respective browsers under the following links:

• Internet Explorer/Microsoft Edge

• Firefox

• Chrome

• Safari

e. If you decide against the use of cookies or delete them, it is possible that not all functions of our websites will be available, or individual functions will only be available to you to a limited extent.

Legal Basis for Processing

The relevant privacy and data protection laws define specific legitimate grounds for collecting and processing personal data, known as the legal bases for processing. Our processing is primarily based on the existing legal framework mandated.

a. Provision of the Website

We process your personal data (such as temporary storage of IP addresses and related technical data) to enable the provision of this website, ensure its security and stability, and provide an optimal user experience. Such processing is necessary for:

• Performing our contractual obligations towards users of our website (including free access to content and services).

• Our legitimate business interests in maintaining a secure, stable, and user-friendly website.

b. When You Contact Us

When you contact us via forms, chat, telephone, or other means, we process your data to respond to your inquiries, manage the relationship, and handle any further communication. Such processing is based on:

• Our legitimate interest in effective communication with you.

• Where applicable, fulfilling pre-contractual or contractual obligations.

c. Contract Initiation or Fulfilment

When you provide us with your data as part of a business transaction (for example, to process orders, services, or any business-related engagement), we process your data to:

• Fulfil contractual obligations.

• Comply with statutory obligations under Indian laws, including record-keeping and audit requirements (e.g., Companies Act, Income Tax laws).

d. Newsletter Registration (See Section 10)

When you register for our newsletter or promotional communications, we process your data only based on your explicit consent provided at the time of registration. You may withdraw this consent at any time.

e. Other Potential Uses of Your Data

We may also process your personal data where it is necessary for our legitimate interests, ensuring the security and functionality of our IT systems, direct marketing of our products and services, unless you opt out, fulfilling legal obligations relating to record-keeping or compliance inquiries.

Whenever we rely on our legitimate interests to process your data, we carefully balance our interests with your rights under applicable Indian data protection laws, taking into consideration:

• The type of data we process.

• The purpose and context of the processing.

• The sensitivity and confidentiality of your data.

Deletion of Your Personal Data

Your personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal or regulatory requirements, after which it will be securely deleted or anonymized.

a. Provision of Website

In the case of collection of your data for the provision of our website, data is deleted when the respective session has ended. If the data is saved in log files, after seven days at the latest.

b. Contacting Us

Your data is deleted after your request has been processed. This is the case if it can be seen from the circumstances that the matter in question has been finally clarified and if no statutory retention obligations continue to apply.

c. Contract Initiation or Fulfilment

We process and store your personal data only for as long as we need it to fulfil contractual or legal obligations, or, per applicable data privacy regulations, generally between 6 and 10 years.

d. Declaration of Consent

You can revoke your consent to the processing of personal data at any time, free of charge and with future effect. Please note that the revocation will only take effect in the future. Processing that took place before the revocation is not affected. Withdrawal of your consent may result in us no longer being able to provide our services in whole or in part without processing this data and therefore having to terminate the existing contract.

e. Further Possible Uses

Processing takes place via the previously mentioned storage, data is only stored to the extent required by the laws, regulations, or other legal provisions to which we are subject. If deletion is not possible in individual cases, the corresponding personal data will be marked with the aim of restricting further processing.

Data Principal Rights

a. Your Rights

As a data principal, under applicable data protection laws you have the right to: Access your personal data, rectify inaccurate or incomplete personal data, erasure (Right to be forgotten, subject to applicable conditions), restriction of processing, where permitted, data portability where technically feasible and applicable.

b. Withdrawal of Consent

If you have given us your consent to process your personal data, you have the right to withdraw this consent at any time without needing to provide a reason. The withdrawal will not affect the lawfulness of any processing carried out before your withdrawal. Processing based on other legal grounds remains unaffected.

c. Right to Object

You have the right to object, at any time and for reasons relating to your particular situation, to the processing of your personal data where the processing is based on our legitimate interests. If you object, we will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or where it is required for the establishment, exercise, or defence of legal claims.

You also have the right to object at any time, without stating reasons, to the processing of your personal data for direct marketing purposes.

d. How to Exercise Your Rights

You can exercise your rights at the following contact address: DICV_Legal@daimlertruck.com

e. Right to Lodge a Complaint

If you believe that the processing of your personal data by us is in violation of applicable data protection laws, you have the right to lodge a complaint with the Data Protection Board of India (DPB) under the Digital Personal Data Protection Act, 2023.

Newsletter

If you subscribe to our e-mail newsletter, we will send you regular e-mail information about our offers. Only your e-mail address is required for sending the newsletter. The provision of further data is voluntary and will be used to be able to contact you personally. We use the so-called double opt-in process to send the newsletter. This means that we will only send you an e-mail newsletter if you have expressly confirmed that you consent to receiving newsletters. You will then receive a confirmation e-mail asking you to confirm by clicking on the link that you wish to receive our newsletter by e-mail in the future.

The data collected by us when registering for the newsletter will be used exclusively for the purposes of advertising by means of the email newsletter.

You can unsubscribe from the newsletter at any time and without stating reasons using the unsubscribe link provided within the newsletter. Once you have unsubscribed, your e-mail address will be deleted from our newsletter mailing list immediately, unless you have expressly consented to the further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this privacy statement.

Transfer to Third Countries

For the maintenance and support of IT systems, we also transfer data to service providers outside the location of the country we are located in or grant them access in accordance with applicable data privacy regulations. For more information on this please use the contact details provided. The companies of the Daimler Truck Group are also bound by the strict data protection regulations of the Daimler Truck AG.

This privacy statement has been drafted in alignment with the Digital Personal Data Protection Act, 2023 (Act). Please note that the provisions of this Act and its associated rules will be applicable to this privacy statement as and when the Act comes into effect.